Refund policy
REFUND POLICY
Return Window You have 30 days from the date of delivery to return items for a full refund.
Return Process To initiate a return, please contact us at YourTravelShop@BagLadyfromPhilly.com with your order number and reason for return. We'll provide you with return instructions and the return address.
Return Shipping Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping service.
Refund Processing Once we receive and inspect your returned item, we'll process your refund within 5-10 business days. Refund timing may vary depending on your location and payment method.
Return Conditions Items must be in original condition, unworn/unused, with original packaging and tags attached.
Contact Information If you have questions about your refund or don't receive it within the expected timeframe, please contact us at:
- Email: YourTravelShop@BagLadyfromPhilly.com
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately.
What should I do if my order is marked as delivered but I haven't received it? First, check around your delivery location, including your porch, side door, mailbox, or other designated delivery areas. You may also wish to check with household members or neighbors to see if someone accepted the package on your behalf.
If you still cannot locate your order, please contact us at YourTravelShop@BagLadyfromPhilly.com with your order number. We'll help you review the tracking information and determine the appropriate next steps.
Please contact us as soon as possible so we can assist you.
