Shipping policy

SHIPPING, PROCESSING & DELIVERY TIMES

Processing Time Orders are processed within 3-5 business days after payment confirmation (Monday-Friday, excluding holidays).  Personalized items may require additional processing time due to customization.  You'll receive a confirmation email with tracking information once your order ships.  Orders are shipped on business days only.  Business days are Monday thru Friday excluding USA holidays

Fulfillment & Delivery Bag Lady from Philadelphia offers products from a variety of brands, designers, and fulfillment partners. Depending on the product selected, your order may be fulfilled and shipped from different locations.

Shipping Times Bag Lady from Philadelphia offers products from a variety of brands and fulfillment partners, delivery times may vary by item. Most orders are delivered within 7–14 business days, while personalized and made-to-order products may require additional processing time. Your estimated delivery timeframe will be provided at checkout or on the product page  If your order contains multiple products, they may arrive in separate packages and may have different tracking numbers.

Geographic Coverage We currently ship to all 50 US states. We now ship internationally. Certain countries apply. 

Shipping Costs Shipping costs are calculated based on order weight and destination. Final shipping costs will be displayed at checkout before you complete your purchase.

  • “We ship to customers throughout the United States.”
  • “Delivery times vary by product and destination.”
  • “Some products are fulfilled by our trusted partners.”

Order Tracking Tracking information will be emailed once your order ships. Please allow 24–48 hours for tracking updates to appear in the carrier’s system. We offer a wide selection of travel bags and accessories, we work with trusted fulfillment partners. Some items may ship separately or arrive at different times from different fulfillment locations.  If your order contains multiple products, items may arrive in separate packages depending on availability and fulfillment location. You will only be charged the shipping fee shown at checkout. If your order is split, you will receive notification and or multiple tracking numbers. 

Delivery Issues

  • Lost packages: Contact us immediately if tracking shows delivered but you haven't received your order.
  • Damaged items: Report damage within 48 hours of delivery with photos Refund/Return Policy
  • Incorrect address: Address changes must be requested within 2 hours of placing your order. We will make reasonable effort to accommodate changes before fulfillment.

Holiday Delays Shipping times may be extended during peak seasons and holidays and weather conditions. We'll provide direct notification where possible.

Contact Information For shipping questions, contact us at:

  • Email: Handitches@gmail.com